Case Study: Seamless Transition to Toast POS

Introduction

A growing restaurant chain had ongoing challenges with its point-of-sale (POS) system. Their heavily customized Micros Symphony setup was plagued by frequent crashes, data inconsistencies, and an outdated user experience. These inefficiencies disrupted daily operations, leading to frustrated employees and diminished customer satisfaction.

The Challenge

The Restaurant faced four critical pain points:

• System Instability: Frequent crashes and downtime severely impacted business operations.
• Data Inaccuracy: Inconsistent data made it difficult for leadership to make informed business decisions.
• Poor User Experience: The complex and outdated interface frustrated staff and slowed service.
• Vendor Lock-In: Extensive customizations made fixing and optimizing the system both costly and challenging.

Recognizing the need for a modern, scalable solution, the restaurant partnered with Altum Strategy Group to implement a streamlined and effective POS transition.

The Solution

The restaurant selected Toast POS, a cloud-based, user-friendly system known for its reliability and ease of use. With tight timelines and high operational stakes, Altum played a pivotal role in ensuring a smooth transition by providing strategic guidance and hands-on technical support.

Key steps in the transformation included:

1. Rapid Contract Negotiation and Hardware Procurement:

• Altum facilitated contract negotiations and finalization with Toast in just 24 hours.
• Essential hardware, including registers, handheld devices, monitors, tablets for time entry, and printers, were ordered and delivered within 24 hours.

2. Network Infrastructure, Reporting, and Menu Configuration:

• A robust network setup ensured seamless system performance for taking orders, updating kitchen staff and bar staff, as well as quick and easy customer experience.
• Reporting was setup overnight for tracking time entry and tips for import into the payroll system.
• The entire restaurant menu was meticulously entered into Toast to align with the Restaurant’s extensive operational needs.

3. Swift System Migration and Employee Training:

• The old POS system and equipment was completely replaced with Toast in just 24 hours.
• Comprehensive employee training ensured quick adoption and minimal disruption.

The Results

With Altum’s strategic execution, the restaurant experienced significant improvements post-implementation:

• Increased System Reliability: Reduced downtime led to uninterrupted operations.
• Accurate and Actionable Data: Reliable data and analytics empowered leadership with better decision-making capabilities and quicker turn around time for payroll.
• Enhanced Employee and Customer Experience: A modern interface improved staff efficiency and service speed.
• Scalability for Future Growth: The cloud-based Toast POS positioned the restaurant for seamless expansion, integrations with other systems, and evolving business needs.

Conclusion

The swift and effective technology transitions in mitigating operational risks by leveraging Altum Strategy Group’s expertise in deploying a modern POS solutions like Toast allowed the restaurant to successfully modernized its operations, operate with greater efficiency, improved customer service, and prepare to scale for the future.

For companies navigating similar digital transformations, Altum Strategy Group provides the strategic insight and expertise of execution to make complex technology shifts seamless and successful.